returns & exchanges

Our policy

At EMCS, your satisfaction is our top priority. Here's an overview of our return and exchange policy to provide you with a streamlined experience:

Change of mind

Due to health and safety regulations, we cannot accept returns of nutritional products if you simply change your mind. We encourage you to choose carefully and ensure the products meet your needs.

Defective items

We are committed to maintaining the highest standards of quality and safety. Returns or exchanges are only accepted for defective items. If you receive a defective product, please contact us at info@marieclaudesavard.ca with product details. We will cover the return shipping costs for defective items.

Once we receive your returned product, we will review it and notify you by email within a reasonable time to confirm your eligibility for a refund or replacement. If your return is approved, we will issue a refund or replacement using your original payment method.

Allergic reactions

In the event of an allergic reaction to a product, we accept returns even if the packaging has been opened. Please contact us at info@marieclaudesavard.ca to inform us of your situation. We will cover the return shipping costs in this case. We are committed to processing these returns quickly and providing you with a refund or replacement, whichever is most convenient for you.

Refund for unopened items

For refund requests on unopened items, please email us at info@marieclaudesavard.ca. We will process your request and guide you through the next steps.

We are here to ensure your satisfaction and will work with you to resolve any issues.

 For any questions or to track the status of your return or exchange, contact us at info@marieclaudesavard.ca.